Friday, July 22, 2005

Corporate Speak - Part I

As you may have discovered, if you read my blogs with some regularity, there is virtually no subject about which I don't consider myself an expert. Whether it be medicine, sports, customer service...I can discuss all subjects with equal aplomb. So today, I'm going to venture into the corporate world, and, as a public service, help all of you out there who work for those big companies to understand how to read a corporate memo. From the years I spent in Corporate America, I learned that what they say and what they mean are often quite different. So, let's take a typical memo and read, so to speak, between the lines.
Here's a sample memo:

It is with deep regret that we announce that John Doe is leaving Acme Granola Enterprises. John has worked tirelessly over the past 20 years on behalf of our company, and has contributed so much with his expertise. Unfortunately, John has decided to pursue another career path. Please join me in wishing John much success on his future endeavors.

Signed The President

Have you ever received a memo like that? I know I did. At Time Life Customer Service, where I worked for many years, and may I say that despite rumors to the contrary,m I wan't fired, it got to the point that we were getting such correspondence virtually every day there for a while. At first glance, it certainly sounds like good news for John, doesn't it? He's venturing out on a new path. We couldn't be happier for him despite the personal loss to the company.

But, now, the truth about John Doe, and others like him, can be told. Here's what the company president is really saying -

Let's look over the memo again:

"IT IS WITH DEEP REGRET" means I can't wait to share some good news with you all. "THAT WE ANNOUNCE THAT JOHN DOE IS LEAVING ACME GRANOLA ENTERPRISES" - John has been fired. "JOHN HAS WORKED TIRELESSLY OVER THE PAST 20 YEARS..." John is a has-been. He's yesterdays news. If we keep him any longer we have to pay him some sort of retirement benefit. "AND HAS CONTRIBUTED SO MUCH WITH HIS EXPERTISE." - is the same as saying "The guy thinks he knows it all. We're sick of his opinions. We're sick of his ideas. In fact, we're just plain sick of John. 'UNFORTUNATELY," - We're ecstatic.
"JOHN HAS DECIDED TO PURSUE ANOTHER CAREER PATH." - That's telling us that John will be seeking unemployment benefits, and, who knows, may even be considering a lawsuit. But, whatever the case, John is pretty much out of a job. He'll probably have to sell his home, and will end up a broken, bitter old man. "PLEASE JOIN ME IN WISHING JOHN MUCH SUCCESS."
That part is somewhat true. It's saying, "let's hope the loser finds a job and leaves us the heck alone."

Well, once again, free advice. I hope you can use it. Now if I don't get back to work, I may be forced to seek a new career path myself.