Monday, July 21, 2008

Is It The Folks at Walgreen's? Or, Is It Just Me?

Hey, it’s time to play America’s number one family-favorite game, “Is It Just Me, Or What!” Today’s subject: The folks at Walgreen’s.
Okay, here’s the way we play, I tell you what happened to me the other night at Walgreen’s and you tell me if it’s just me…or what! Maybe it is just me. But, I don’t think so.
So, I go in to Walgreen’s, make some wise purchasing decisions (based upon sales signage on the products), and take my wise purchases to the not-so-wise guy at the counter.
First item: Two packs of Wal-Sharp razor blades. These sturdy, stainless steel, double-bladed razors normally retail for $4.99 a pack, but the sign says, “Buy one pack at $3.99 and get a second pack free.”
I’m buying. The guy rings up the first pack: $4.99. Before I can gasp, he rings up the second pack: $4.99. “Whoa!” I shout. The sign says, ‘Buy one pack…blah, blah, blah.’”
The guy looks at me as if to say, “Oh boy. Here’s another idiot.” He sighs and asks me to show him. He follows me to the back of the store.
Beaming like a giant beacon in a sea of morons, I point to the sign under the razors.
“Hey,” he says, as if he’s just spotted one of those guys on America’s Most Wanted, “this sale doesn’t start until tomorrow.” He’s proud. He just made $6.00 for Walgreen’s. And, truth be told, in very, very small print under the huge sale print, it lists the dates for the sale. It does start tomorrow, which is about 30 minutes away by this time.
“Well, that’s pretty stupid,” I say. “Why would you announce a sale price that’s coming? If you have the price up there, you should honor it.” Make sense to me. So, first question to you, “Is it just me, or what?”
By this time, the young, assistant manager has arrived on the scene. Maybe the guy pushed some sort of Idiot Alert button. She hears my protestations and says, “That sale starts tomorrow.” I know that…now, but I don’t say anything. Okay, I do say, “Well it seems pretty stupid to have the sign up tonight.”
“You don’t expect us to just slap the signs up in the morning, do you?” she asks me.
“I don’t care when you slap ‘em up,” I say. “But, I do think if they’re up, you’re wrong to not honor the price.”
“Sorreeee!” she says. I think it sounds sarcastic, but, my motto is “Never start an argument you can’t prove.” So I remain quiet. I select a cheaper package of razors and return to the register.
Several other items don’t ring up properly, but the guy makes adjustments, because, in these other instances, I’m totally right. Finally, he gives me my total. It’s over $40.00 bucks. I’m surprised, but I pay it. The guy virtually flings my change at me and doesn’t say a word.
“You’re welcome,” I say cheerily, and, yes, sarcastically. I go home and decide to look at my receipt, because $40.00 bucks does seem high. Sure enough, once again, I’m right. He charged me twice for a $10.00 item.
It’s late, and I’m tired, but I head back over to Walgreen’s. I approach the same clerk. “I know you’re irritated with me,” I say, “but I should be irritated with you. You charged me twice for the bathroom scales.”
He looks at the receipt, calls the dumb, young manager, and goes to get the same pack of razor blades. I guess, despite what I had just pointed out to him, he feels he has a winning argument with the razor blades.
The manager storms over, looks at me as if I’m the most annoying human on the planet and asks the young clerk why I’m still upset about the razor blades.
“It’s not the razor blades!” I shout. I’m exasperated, but, my question to you is, “Is it just me, or what!”
“It’s the bathroom scale. You charged me twice.” She, the manager, peruses the receipt. I know she’s hoping that if she holds it long enough the second charge for the scales will disappear. Finally, she gives up and gets my refund, which she flings on the counter. She then thrusts a form in my face and shouts, “Fill this out.”
"No," I tell her. Of course, I pick up my ten plus tax before I tell her that.
She grabs the form back. She knows she’s lost that one.
“I know you all are irritated with me,” I say again. “But, I’m the one who had to come all the way back here because of your mistake. And besides,” I continue, “you didn’t even apologize.”
I’m almost done, but I have one more point to make. I don’t think I’m wrong to make it, but you tell me, “Is it just me, or what!”
“Not only are you totally incompetent,” I tell them both, “but you’re very rude.”
“Incompetent?” the clerk says incredulously. I guess he agrees with the rude part. Or, perhaps he thinks I’ve just made some attack on his manhood. I’m not sure which.
“Yes, totally,” I announce as I walk out. So, was I rude? Or, did I do the right thing? Should I expect more, or should this service be viewed as standard operating procedure these days? You tell me, “Is it just me, or what!”