They Don't Know Their Aspartame From A Hole In the Ground

Have you ever had really bad customer service? Just kidding. Of course you have. That is if you ever have the opportunity to leave your house and interact with corporate America.
I had two great examples of miserable customer service Friday night...one at a funeral home, the other at one of those trendy bagel/coffee/menu items you can't pronounce sort of places.
First the funeral home...an elderly long-time friend died and I was trying to help the family with some last minute details of the funeral while at visitation Friday night. I needed to speak with the director on duty. Only one problem...the director on duty was, in effect, the director on the telephone...for two solid hours.
Now, it's true, he was legitimately busy. He was trying to get a dead body picked up. He made that loud and clear, so that anyone standing within 100 feet of him would have known there was a dead body that need moving.
I went to the front desk in order to speak with the director on three occasions during my time in the funeral home. I waited patiently, if you call tapping one's foot and clearing one's throat incessantly patient. He, the director, that is, never even looked up. He kinda reminded me of the woman who used to work the Merit Gas Station at Wistar and Broad. In the ten or so years that I gasssed up there, that woman never got off the phone. Morning, noon, and night, she was on the phone.
And, when you tried to conduct business with her, she'd extracate the phone from her ear long enough to answer your question. She always answered in a whisper. I guess she didn't want to be rude and make the persons on the other end of the phone feel they came secondary to the customers.
They eventually razed that little cashier's booth at the gas station and rebuilt it. I think the woman remained on the spot, cointinuously talking on the phone during the entire renovation process.
Well, Mr. Funeral Director was very much like Ms. Gas Station Attendant, except for the moustache. The funeral director didn't have one. When we first entered the funeral home, he did courteously place his hand over the mouthpiece of the phone and mouthed the words, "Can I help you?"
When we told him whom we were there to visit, he just pointed, so as to not interrupt his phone call any more than absolutely necessary. I don't know about you, but to me, that's poor customer service.
After we left the funeral home, my wife and I headed to a little way-overpriced sandwich and coffee shop, recently constructed at Willow Lawn Shopping Center. When we entered the building, there were two cashiers and two lines. Cashier A had a line about ten people deep. Cashier B had only one person in her lane. Putting a curse on the woman in front of me, I got into Cashier B's line.
My wife, knowing my ability to put a curse on cashiers, got in the long line. We were playing "Race to the Register." And, except for the fact that I always get in the line destined to stall, I should have beat her by several minutes.
The woman in front of me ordered two dozen bagels. The cashier's response should have tipped me off that this was no brain surgeon moonlighting at the cafe. "Is that for here or to go," the lovely young moron asked.
"I know I look like I could eat two dozen bagels by myself," the customer responded, "but, it's to go." The customer then told the lady the combination of bagels she desired...you know, so many cinnamon, so many poppy-seed, and so forth.
The cashier rang the order up. Then she asked the lady if she would repeat the order. Then she attempted to repeat the order back to her. Each time she attempted, the cashier called out a different combination. Meanwhile my wife is getting closer and closer to the register in line A.
Finally, Cashier B hands the lady in front of me her receipt and then goes to the bagel bin and starts flinging bagels down some sort of metal chute. I'm guessing it was an automatic cutter. She throws a few bagels down and then she starts looking confused. She asks the customer if she can have the receipt back in order to see what combination the lady wanted. The customer good-naturedly says, "Just give me a combination. I don't care what it is."
I think that only served to confuse the cashier even further. The lady turns to me and tells me that every time she comes into this particular cafe, the service is slow.
"It's the Howard Johnson's of coffee shops," I suggest. We would have continued to enjoy a good laugh remembering the horrible service that one used to get at Howard Johnson restaurants, but my wife has now reached register A. She wins...again.
So, I go on over and join her. She places the order. It goes rather smoothly, except for the fact that the cashier mixes up two to three items. For one thing, I had asked for a diet root beer. It was one of those Jones Soda bottles. I think they're cool, so I don't mind spending four bucks for a fifty cent drink. I get my bottle of root beer, pour it into a cup of ice and begin drinking. This is pretty good for diet, I think, and look at the label to see if they use Splenda. No wonder it tastes so good, it's got 48 grams of sugar. That cashier was so bad, she could have gotten a job at the funeral home.
I started to pretend I had gone into a diabetic coma just to drive home a lesson on the importance of good customer service, but I'm too tired to play the game. I'm just glad I didn't really go into a coma and die. Because then it would have been back to the funeral home for really bad customer service. And, I was way too tired for that.